We understand that plans can change, and sometimes you may need to cancel a scheduled service or appointment. To ensure fairness to both our valued clients and our service providers, we have implemented the following cancellation policy:
1. Cancellation Period:
If you need to cancel your appointment or service, we kindly request that you do so at least 24 hours in advance of the scheduled date and time.
2. Charges for Late Cancellation:
If you cancel your appointment with less than 24 hours' notice, a cancellation fee of 50% of the service cost will be charged.
3. No-Show Policy:
In the event of a "no-show" (failure to cancel the appointment and not arriving for the scheduled service), a cancellation fee equivalent to 100% of the service cost will be charged.
4. Payment of Cancellation Fees:
Cancellation fees will be billed to the payment method associated with your booking or account.
5. Rebooking and Rescheduling:
We understand that unexpected circumstances can arise. If you wish to reschedule your appointment, please contact us as soon as possible, and we will do our best to accommodate your request.
We appreciate your understanding and cooperation with our cancellation policy. This policy is in place to help us maintain the highest level of service and ensure that our service providers' time is respected.
If you have any questions or need to cancel or reschedule your appointment, please don't hesitate to contact us. We value your business and look forward to serving you.
Thank you for your understanding